Refund Policy

Our Commitment

At Flower Art USA, your satisfaction is our top priority. While all flower sales are considered final due to the perishable nature of our products, we are committed to resolving any issues promptly and fairly.

Damaged or Incorrect Orders

If your order arrives damaged or significantly different from what was described, please contact us within 24 hours of delivery. Include a photo of the product and your order number to help us review the case efficiently.

What We Offer

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• Replacement of the arrangement (same or similar design and value)
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• Store credit for future purchases
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• Refund in rare cases, at our discretion

Non-Refundable Circumstances

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• Requests made more than 24 hours after delivery
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• Incorrect delivery information provided by the customer
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• Recipient not available at the time of delivery and no safe drop-off possible

How to Reach Us

Email us at team@flowerartusa.com with your concern and photo evidence. We’ll do our best to make it right.